Online Return Policy:
We gladly accept returns and exchanges on merchandise within 30 days of the shipping date for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL TAGS attached and the original sales receipt included. For returns received after 30 days, refunds will be issued in the form of an online credit for the current selling price. Refunds for items returned within the 30 day limit will be credited back to the original credit card used. Please allow one to two billing cycles for your account to be credited. **All clearance items can not be returned or exchanged for any reason.
Return shipping is at your expense. Please ship back insured and prepaid using any traceable method to the address listed below. (Unfortunately we can not be responsible for any packages that we do not ship ourselves). Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoe box in its original condition--please do not place shipping labels or packing tape directly on the shoe box. A $5 damage fee will be deducted from your refund if the shoe box is received back with shipping labels attached. Once we receive your package, we will refund your card (within 5 days) and send you an email confirmation.
Our return address is:
Shopdolcevita.com
156 Ludlow Street, 4th Floor
New York, NY 10002
Exchanges:
Please follow the return instructions listed above. When shipping back, please indicate on packing slip what item you wish to exchange. Your card will be charged the difference for higher priced items. Return ground shipping is free.
Payment Methods Accepted:
Visa
MasterCard
American Express
Discover
Gift Certificates
Sales Tax:
We are required to collect sales tax for deliveries to the following states: NY, CA and WA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.
Order Processing:
If you are able to place an item in your shopping cart that means the item is available for immediate shipment. If an item is not available, you will receive the message "currently out of stock".
Although we do our best to make sure the inventory listed on our site is in real time, occasionally we may sell out of some items. If an item you have ordered is out of stock, we will contact you via e-mail and adjust the total on your order.
Unfortunately, once your order has been placed we are unable to modify or cancel it.
Once your order has been placed you will receive a confirmation email. To receive any information regarding your order, please refrain from using AOL email accounts.
Shipping:
We do our best to ship orders within two business days (Monday-Friday). All orders placed before 1pm eastern time usually ship that same day. All orders placed after that time will ship the following day. We do not ship Saturday, Sunday or holidays. We ship within the U.S only, at this time we are unable to ship to international locations. We ship orders within the 48 continuous states via Fed Ex or UPS so the shipping and billing address must be valid U.S addresses (PO boxes are not accepted). Confirmation of billing and/or shipping information may add additional time to final processing and shipment of your order.
NOTE: All of our shipments require a signature for delivery. Please use shipping addresses where someone will be available to sign.
Two different options are available for shipping with in the 48 continuous states**:
Ground (5-7 business day transit time) shipping/handling charges:
| Order Total |
Shipping Cost |
| $0-$100 |
$9.00 |
| $100.01-$200 |
$11.00 |
| $200.01-$300 |
$13.00 |
| $300.01-$400 |
$15.00 |
| $400.01 & up |
$17.00 |
Priority (2-3 business day transit time) shipping/handling charges:
An additional $10 will be added to above ground shipping charges.
**For shipping to Alaska, Hawaii and Puerto Rico, please contact Dolce Vita customer service to make shipping arrangements.
If you need an order quicker then the delivery options listed above, please call Dolce Vita customer service (1-888-529-3167) for more information.